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Complaints

If you wish to complain about matters concerning the practice please contact the Practice Manager Mrs Elaine Boardman in the first instance. Complaints are best put in writing and will be acknowledged within 3 working days whenever possible.

      

NHS England Customer Care Centre

The NHS England Customer Care Centre is available for patients to use if they have any complaint query or concern about GP services. This is the case whether the commissioning of primary care medical services is delegated to CCGs or whether it remains with NHS England & NHS Improvement 

The Customer centre provides patients with a helpful contact point and support when they have issues. The contact details below should be included in patient communications, this would include the practice leaflet, patient letters regarding complaints and registration issues.

Telephone: 0300 311 22 33
Email: england.contactus@nhs.net
General Post (including complaints): NHS England, PO Box 16738, Redditch, B97 9PT

Website: https://www.england.nhs.uk/contact-us/



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